Delivery Information & FAQs


What You need to know

ALL POLYWOOD PRODUCTS ARE HAND MADE TO ORDER IN THE USA AND ARE SHIPPED WHEN OUR NEXT CONTAINER IS FULL.

OUR EXPECTED DELIVERY TIME IS BETWEEN 8 AND 10 WEEKS BUT CAN BE LONGER, CONTACT US FOR A MORE ACCURATE DELIVERY DATE

POLYWOOD has over 3,500 products and colour combinations within the range and due to COVID 19 and very significant increases in demand for POLYWOOD from the domestic market in the USA, POLYWOOD has had to introduce different production lead times for their products.

Our website only features the “Short Ship products” and the small amount of the very most popular products we stock.

However, this does not preclude you from purchasing any particular product it just means it will take significantly longer for the other products on the “Long Ship”.

How it works….

As POLYWOOD is so diverse in variety, we cannot stock the POLYWOOD lines in their entirety and as personal choice is so much a key element of the product we take the view that you can have whatever you like, made specially for you to order as long as you are prepared for a little longer wait time. At the end of the day POLYWOOD will last for a very long time and your investment in POLYWOOD shouldn’t be compromised.

We try to fill a container as quickly as possible and once we reach our trigger point, we order the products and ship within three weeks. Once the goods leave the factory, they should be in our warehouse three weeks later (Covid 19 is making global shipping a little more unpredictable) and on arrival we will check and dispatch to you within 48 hours. We will keep you informed of the shipping and final delivery as the order progresses.

We appreciate that everybody would like to have their furniture the next day but POLYWOOD is one of those good things worth waiting for!

Delivery FAQ's

How long will my order take to be delivered?

Our expected delivery time is between 8 and 10 weeks, but can take longer. Please feel free to contact us before placing an order and we will be able to tell you a more accurate time based on what you would like to order.

Is the cost of delivery included?

Yes! All of the prices you see on the website are inclusive of delivery costs.

What is the difference between Express Delivery and Short Ship?

Express Delivery products can be found on their own section of the website and are held in-stock in our UK warehouse. Anything in this section can be shipped to you within 48hours. Short Ship products are what is on the rest of the site and the delivery times described on this page apply.

How long will a long-ship product take to be delivered and how can I order them?

We do not currently list 'long-ship' products on UK POLYWOOD website. However, we are able to order anything you would like from the US website. Typically you can add 9-12 weeks to the delivery times we quite for Short Ship products.

Product FAQ's

What is POLYWOOD made from?

POLYWOOD is made from HDPE — short for “high-density polyethylene” — a durable plastic widely used to make milk jugs, laundry detergent containers, bottle caps, etc. We currently recycle an average of 400,000 milk jugs per day and transform them into genuine POLYWOOD lumber.

Can I leave my POLYWOOD furniture out all year?

POLYWOOD is highly durable, UV resistant and easy to clean. Because of this it is ideal if you need to leave your furniture out all year. It will require more cleaning though, so covering it can make your life easier.